Sol Senior Services Inc. · Effective Date: October 15, 2026
The short version. You get one fixed price for the scope we agree on at your free consultation. A 25% deposit reserves your date and comes off your final invoice. Cancel 7 or more days ahead for a full refund, or 3 to 6 days ahead for half. Anything marked “Client to prepare” on your quote needs to be done before we arrive. Picture hanging, TV mounting and a few other extras are optional add-ons, always priced on your quote first.
This Service Agreement applies to every quote from Sol Senior Services Inc. (“Sol,” “we,” “us”). By approving your quote, or by paying your deposit by any method, you (or your authorized representative) accept your quote and this agreement. It works together with our Terms of Service and Privacy Policy.
Your deposit holds your date, pays for the planning and crew time we commit to your move, and is applied in full to your final invoice.
1.1 Amount and acceptance. The deposit is 25% of the total quoted price. Paying the deposit, by card, e-transfer or cheque, confirms that you accept your quote and this Service Agreement, whether or not you have clicked Approve on the quote.
1.2 What the deposit covers. When you pay it, we: (a) reserve your crew and truck for your date and turn away other bookings for that slot; (b) book elevators, loading docks and move-in times with your building or residence; (c) prepare your move plan and floor plan; and (d) order and deliver packing supplies where they are included.
1.3 How it is applied. The deposit appears as a credit on your final invoice. You receive one invoice for the full job, showing the deposit already paid.
1.4 Refunds. If you cancel 7 or more days before your scheduled start, the deposit is refunded in full. If you cancel 3 to 6 days before, 50% of the deposit is refunded. If you cancel less than 3 days (72 hours) before, the deposit is not refunded. The deposit covers the quoting, planning and building coordination already done, and the date we held for you and turned other clients away from.
1.5 Other cases where the deposit is not refunded. Apart from late cancellation (1.4), the deposit is kept only if, on service day, the home is not ready as agreed and you choose to reschedule (Section 4). A new deposit is then required for the new date. Medical emergencies are handled under 5.2.
1.6 Changes to scope. If you add services or substantially increase the scope after approving your quote, we issue a revised quote and collect a further 25% deposit on the added amount.
1.7 Balance and payment. The balance is due on the day each service is completed, unless agreed otherwise in writing. We accept credit card (through our secure client portal), e-transfer and cheque. If you saved a card when paying your deposit, you authorize Sol to charge it (a) for the balance on completion and (b) for extra work you approved in writing on the day, by text, email or signature. We always send an itemized invoice. If you have a concern about our work, please tell the crew lead before we leave so we can make it right on the spot. A concern does not delay payment of the balance. If we agree something was not done as quoted, we fix it or credit you.
1.8 Who is responsible for payment. The person who approves the quote is responsible for payment. If you are approving on behalf of a senior as a family member, attorney under a power of attorney, or substitute decision-maker, you confirm that you have the authority to do so.
1.9 Taxes. Prices on your quote are before tax. GST (5%) applies to all services. Packing supplies are subject to GST (5%) and Manitoba PST (7%).
Your quote lists the services you chose and the scope agreed at your consultation. Each service is one fixed price for that scope, before tax. Anything not described below or on your quote is not included.
| Service | Starting price |
|---|---|
| Consultation | Free |
| Downsize | from $400 |
| Declutter & Donate | from $400 |
| Pack | from $400 |
| Move | from $1,000 |
| Unpack | from $400 |
| Cleaning (by our cleaning partner) | from $400 |
| Packing Supplies | from $100 |
Included: An in-home walkthrough of your current home, a review of your new space, a written move plan, and a fixed-price quote. If you are moving into one of our partner residences, we already have your new floor plan. If not, you provide the floor plan of your new home before we finalize your plan.
Not included: Any hands-on work. The quote reflects what we see and what you tell us at the walkthrough, so please show us every room, closet, storage locker, garage and crawlspace you want included.
Included:
Not included (client to handle):
Included:
Not included unless quoted:
Included:
Not included:
Included: Room-by-room help deciding what comes to the new home and what doesn’t, guided by the new floor plan, for the number of sessions or hours on your quote. Items are sorted into keep, family, donate, sell (by you) and dispose.
Not included: Estate sales, consignment or selling items on your behalf. Dump and disposal fees (passed through at cost, see 2.6). Final decisions, which are always yours or your representative’s.
Included:
Not included:
Included: Boxes, tape, paper, bubble wrap and padding for the scope on your quote, delivered by Sol.
Not included: Supplies needed for items outside the agreed scope, which are billed at our supplies price list. Specialty crating for glass, marble or art over 36 inches is quoted separately.
Cleaning is carried out by Sol’s vetted cleaning partner, booked and coordinated by Sol. Sol stays your single point of contact and is responsible for the clean meeting the scope below.
Included: A move-out clean of the home you are leaving, once it is empty: kitchen surfaces and cabinet interiors, inside the fridge and oven, bathrooms, dusting, baseboards, vacuuming and mopping all floors.
Not included: Carpet steam cleaning, exterior windows, washing walls, garages or outbuildings, post-renovation cleaning, or biohazard cleanup. If the home is not empty at the scheduled cleaning time, the clean may need to be rescheduled (Section 4).
Add-ons are included only when they appear as line items on your quote or are approved by you in writing on the day.
| Add-on | Price | Notes |
|---|---|---|
| Art Hanging | $200 per visit (covers up to 10 pieces), then $20 per piece | Pictures and frames one person can safely hang. Not oversized pieces or heavy mirrors. Residence wall rules apply. Usually done on a return visit after unpacking. |
| TV Wall Mounting | $150 per TV | You supply a compatible mount, or we quote one. TVs up to 65 in.; larger, above-fireplace or masonry mounts are quoted case by case. No in-wall cable routing. Residence approval required. |
| Second trip with trailer | From $500, based on distance and volume. Time beyond the $500 minimum is $75 per team member per hour. | For items beyond the planned load, such as an extra donation run or items added on the day. Subject to availability; may need to be booked for a later date. |
| After-hours surcharge | +20% of the affected service | Work starting before 8:00 a.m. or after 6:00 p.m., or on a statutory holiday. No weekend surcharge. |
| Heavy or specialty items | Quoted case by case | Must be disclosed at consultation (see 3.3). |
| Disposal fees | At cost | Landfill, recycling and e-waste fees, itemized on your final invoice. |
| Additional supplies | Supplies price list | Only for items outside the agreed scope. GST and PST apply. |
| Additional Labour Rate | $75 per team member per hour | Pre-approved work outside your quote, return visits, removal of items left behind. |
| On-the-Spot Rate | $95 per team member per hour | Work done on service day because the home was not ready as agreed (Section 5). |
Your fixed price depends on the home being ready as agreed at your consultation. Anything marked “Client to prepare” on your quote is your job and must be done before our team arrives. Most moves never need this section. It covers the rare day when the home isn’t ready.
4.1 Your readiness tasks. Unless your quote says Sol is doing it, you agree to complete the following before service day:
4.2 Readiness check-in. About 5 business days before your service, Sol will contact you, by phone, video or a short visit, to confirm the readiness tasks are on track. If anything has changed, we re-quote at our normal flat-price rates, with no premium. Telling us early always costs less than surprises on the day.
4.3 If the home is not ready on service day. Sometimes we arrive and the work is very different from what was agreed, for example rooms you were packing are not packed. Our crew lead will explain what’s needed, and you choose one of two options before any extra work starts. We confirm your choice and its cost in writing (text, email or signature).
| Option | What happens | Cost |
|---|---|---|
| A. We do it now | Our crew does the extra work that day. Available only if we have the people and time; this depends on our crew size, the day’s schedule and your building’s booked elevator or move-in window. | $95 per team member per hour (our standard rate plus 25%), plus any supplies used |
| B. Reschedule | We stop and rebook your service for the next available date. | Your deposit is forfeited, and a new deposit is required for the new date |
4.4 Small extras at the end of a job. Requests that come up near the end of a job are offered at our add-on prices (Section 3). Examples include assembling furniture we didn’t take apart, hanging art, or an extra donation run. The crew lead may handle very small requests at no charge, at their discretion.
4.5 Moves with a fixed deadline. If your move-in date or lease-end cannot change, tell us at consultation. We may recommend adding packing hours to your quote rather than risking having to reschedule.
4.6 Acknowledgement. By approving your quote or paying your deposit, you confirm that you have read your readiness tasks and the options above.
5.1 Cancellation by you. Cancel 7 or more days before your scheduled start for a full deposit refund, or 3 to 6 days before for a 50% refund. With less than 3 days’ (72 hours’) notice, the deposit is not refunded. If a service is stopped part way at your request, you pay for the work completed at the Additional Labour Rate, up to the quoted price.
5.2 Rescheduling by you. You may move your date once, free of charge, with 7 or more days’ notice, subject to availability. With less notice, a reschedule is treated as a cancellation under 5.1. Medical emergencies: if the client is hospitalized or a medical emergency prevents the move, we transfer the full deposit once to a new date within 90 days, whatever the notice.
5.3 Rescheduling by Sol. We may reschedule for reasons beyond our reasonable control (severe weather, illness, vehicle breakdown, building access problems) without penalty to either party. If we cannot offer a suitable new date, your deposit is refunded in full.
5.4 Valuables. You are responsible for removing or securing cash, jewellery, precious metals, medications, important documents, firearms and any item valued over $500 before service begins. Sol is not liable for loss of or damage to these items unless they were disclosed in writing and we agreed in writing to handle them.
5.5 Liability. Sol is not liable for the contents of boxes packed by you, for items we advised against moving, for pre-existing damage or wear, or for minor drywall marks from removing wall-mounted items. Our total liability is limited as set out in our Terms of Service. Nothing in this agreement limits rights you have under the Consumer Protection Act (Manitoba).
5.6 Insurance. Your homeowner’s or tenant’s insurance remains primary for property damage claims. Sol’s insurance covers items in transit. Coverage details are available on request.
5.7 Claims. Report any loss or damage to us in writing within 7 days of the service date.
5.8 Entire agreement. This Service Agreement, your approved quote and our Terms of Service form the whole agreement. If they conflict, your approved quote governs, then this agreement, then the Terms of Service.
Sol Senior Services Inc.
1200-220 Portage Ave, Winnipeg, MB, R3C 0A5
Email: info@solseniorservices.com
Phone: 204-808-0874