Privacy Policy

Sol Senior Services Inc. ("Sol," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, request a booking, or use our moving, packing, and cleanout services.

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada's Anti-Spam Legislation (CASL). By using our website or our services, you agree to the practices described in this Policy.

1. Who We Are

Sol Senior Services Inc. is a corporation operating in the Province of Manitoba, Canada. We provide moving, packing, and cleanout services to seniors and their families.

Our Privacy Officer is the person responsible for ensuring our compliance with this Policy. You can contact our Privacy Officer using the details in Section 13.

2. Personal Information We Collect

We collect personal information that you provide directly to us, information collected automatically through our website, and information from third parties as described below.

2.1 Information you provide directly

• Contact details: name, email address, phone number, mailing address
• Service details: pickup and delivery addresses, service date, type of service requested, description of items, special instructions, accessibility considerations
• Information about the senior receiving services (if you are booking on their behalf), including their name, address, and any relevant logistical information you choose to share
• Communications: messages, emails, voicemails, and notes from phone calls
• Feedback, reviews, and survey responses you choose to share
• Payment information collected at the time of invoicing (note: payments are not processed on the website)

2.2 Information collected automatically

When you visit our website, we automatically collect certain information through cookies and similar technologies, including:

• Device and browser information (browser type, operating system, device type, screen size)
• IP address and approximate location (typically city-level)
• Pages viewed, links clicked, time spent on pages, and referring website
• Cookie identifiers and advertising identifiers

2.3 Information from third parties

We may receive information about you from:

• Family members, caregivers, or referral partners who refer you to our services
• Advertising platforms (Meta, Google) that report on ad performance
• Publicly available sources, such as a public business directory or address-lookup tool used to confirm service details

2.4 Sensitive information

We do not knowingly collect sensitive personal information such as health, financial account numbers, or government-issued ID numbers unless you choose to share it (for example, mentioning a mobility issue so we can plan the move appropriately). Please do not send us sensitive information you do not want us to have.

3. How We Use Your Personal Information

• To respond to inquiries and provide quotes
• To schedule, perform, and follow up on moving, packing, and cleanout services
• To invoice you and process payment
• To communicate about your booking, including changes, confirmations, and service updates
• To manage our customer relationships, including in our CRM system
• To send marketing communications (newsletters, promotions, service updates) where you have consented — you can withdraw consent at any time (see Section 7)
• To improve our website and services, including by analyzing how visitors use the site
• To measure the effectiveness of our advertising
• To comply with legal obligations, resolve disputes, and enforce our agreements
• To prevent fraud and protect the safety of our team, clients, and property

4. Consent

Under PIPEDA, we rely on your consent to collect, use, and disclose personal information. Consent may be:

• Express — for example, when you check a consent box, sign a service agreement, or opt in to marketing emails.
• Implied — for example, when you submit a booking request, we infer your consent to use the information you provide to respond to that request.

You can withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may affect our ability to provide services to you. To withdraw consent, contact us using the details in Section 13.

5. Cookies, Analytics, and Advertising

We use cookies, pixels, and similar tracking technologies on our website. These technologies fall into the following categories:

5.1 Strictly necessary

Cookies that are required for the website to function. These cannot be disabled without breaking site functionality.

5.2 Analytics

We use Google Analytics to understand how visitors find and use our website. You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on at tools.google.com/dlpage/gaoptout.

5.3 Advertising

We use the Meta Pixel (Facebook/Instagram) and Google Ads tags to measure ad performance and show relevant ads to people who have visited our site. You can manage your ad preferences with each platform:

• Meta: facebook.com/adpreferences
• Google: adssettings.google.com

You can also opt out of interest-based advertising through the Digital Advertising Alliance of Canada at youradchoices.ca.

5.4 Your browser controls

Most browsers let you block or delete cookies through their settings. If you block all cookies, parts of the website may not work properly.

6. How We Share Personal Information

We do not sell personal information. We share personal information only as described below:

6.1 Service providers

We share personal information with third parties that help us run our business, under written agreements that require them to protect the information. These include website hosting, CRM software, email services, cloud storage, analytics providers, advertising platforms, payment processing and invoicing software, accountants and professional advisors, and insurance providers.

6.2 With your consent

We may share personal information with others (such as a family member, referral partner, or building manager) when you ask us to or otherwise consent.

6.3 Legal and safety

We may disclose personal information if required by law, court order, or government request, or to comply with legal obligations, enforce our agreements, protect the rights or safety of Sol, our clients, or our team, or investigate fraud.

6.4 Business transfers

If Sol is involved in a merger, acquisition, or sale of business assets, personal information may be transferred as part of that transaction. We will notify affected individuals where required by law.

7. Marketing Communications and CASL

We may send you commercial electronic messages only where we have your express or implied consent under CASL. Each marketing message will clearly identify Sol as the sender, include our contact information, and include a working unsubscribe mechanism.

You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us at the address in Section 13. We will process unsubscribe requests within ten (10) business days.

Unsubscribing from marketing messages does not stop transactional messages about your booking or service.

8. Storage Location and Cross-Border Transfers

Personal information may be stored or processed in Canada and in other countries (including the United States) where our service providers operate. We take reasonable steps — including contractual safeguards — to ensure that service providers protect personal information at a level comparable to PIPEDA.

9. How Long We Keep Personal Information

• Booking inquiries that do not result in service: up to 12 months
• Service records, invoices, and related communications: 7 years (tax and accounting requirements)
• Marketing consent and unsubscribe records: 3 years from the date consent was given or withdrawn
• Website analytics data: as set by the provider

When personal information is no longer needed, we securely destroy, erase, or anonymize it.

10. How We Protect Personal Information

We use reasonable physical, organizational, and technical safeguards including password-protected systems, HTTPS encryption, access controls, confidentiality obligations in employment agreements, and secure disposal of records. No method of transmission or storage is completely secure.

11. Your Privacy Rights

Subject to applicable law, you have the right to access the personal information we hold about you, request corrections, withdraw consent, and file a complaint with our Privacy Officer or with the Office of the Privacy Commissioner of Canada (priv.gc.ca). We will respond to requests within 30 days.

12. Children's Privacy

Our services are intended for adults. Our website is not directed at children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us and we will delete it.

13. Contact Us / Privacy Officer

Sol Senior Services Inc. — Privacy Officer
1200-220 Portage Ave, Winnipeg, MB, R3C 0A5
Email: info@solseniorservices.com
Phone: 204-808-0874

If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada:
30 Victoria Street, Gatineau, Quebec K1A 1H3 · 1-800-282-1376 · priv.gc.ca

14. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a new Effective Date. Your continued use of the website or our services after changes are posted means you accept the updated Policy.